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FAQ

  • Do you offer free shipping?
    Yes! We provide free shipping for Canadian orders over 85$ before tax and for US orders over 150$ before tax.
  • How do I track my order?
    After your order has been shipped, you'll receive a confirmation email that includes your tracking number. You can use this number to track your order via the link provided in the email.
  • How can I contact your customer service?
    You can reach us by filling out the contact form or connect with us through the chat. Our team is here to assist you Monday to Friday, from 9 AM to 7 PM and Saturday to Sunday, from 10 AM to 6 PM.
  • What are the delivery delays?
    Delivery times may vary based on your location, but typically, you can expect your order to arrive within 3 to 5 business days. For more details, feel free to check our Shipping Policy page.
  • Do you offer gift cards?
    Yes, we offer electronic gift cards that can be purchased directly on our website. They can be conveniently sent via email to the recipient.
  • Can we cancel our order?
    We cannot guarantee that an order can be canceled, as cancellations are only possible if the order has not yet been processed. If you wish to cancel your order, please contact us through the contact form with the following information so we can check its feasibility: Your first and last name Order number Reason for cancellation
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